Ask any leader or manager of an organisation what the cost of poor communication is in their company and you will get a variety of responses; wasted resource, conflict and tension amongst staff, lost customers, poor productivity, low morale and much more. Each of these factors are an important consideration for today’s manager. Expecting members of our teams to have the ability to effectively communicate without additional training is an unreasonable expectation. From a young age we are ingrained with thinking and communicating the ‘me first’. How do I get acceptance? How do I get my needs met? How can I get the person to see my point of view? I just want to be understood. Although these statements are not directly communicated they are often the underlying motive beneath our attempts at communicating with someone.
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